Our Policies
Our Policies
Please carefully review our Return Policy, Warranty Policy, and Jewelry Care Guide, to ensure complete understanding before placing your order.
Return Policy:
All sales are FINAL.
NO RETURNS OR EXCHANGES. We do not offer returns or exchanges for any reason. This includes incorrect sizing, change of mind, or dissatisfaction with the product.
Please carefully review your order before finalizing your purchase. We strongly recommend verifying your size and carefully examining product details before placing your order.
Warranty Policy:
We stand behind the quality of our craftsmanship. Our warranty covers manufacturing defects for a period of 7 days from the date you receive your order.
What is Covered:
Damage directly resulting from manufacturing flaws.
How to Claim Warranty:
Contact us immediately within 7 days of receiving your order.
Provide your order number.
Include clear photographs of the damaged item.
Provide a detailed description of the issue.
We will review your claim within 3 business days and determine if the damage is due to a manufacturing defect. If your claim is approved, we will provide instructions for repair or replacement.
What is NOT Covered:
Accidental damage (e.g., dropping, impact).
Lost or stolen items.
Normal wear and tear.
Damage caused by exposure to chemicals (e.g., perfumes, lotions, cleaning agents).
Water damage.
Jewelry Care:
Keeping Your Treasures Sparkling!
Last On, First Off! Put your jewelry on last when getting ready, after applying makeup, perfume, and hairspray. Remove your jewelry first when you get home.
Avoid Chemicals. Keep your jewelry away from harsh chemicals, including chlorine, bleach, cleaning agents, and perfumes.
Removing jewelry before swimming, showering, or cleaning.
Gentle cleaning, clean your jewelry regularly with a soft, lint-free cloth.
For a deeper clean, use a mild soap solution and a soft brush. Rinse thoroughly and dry completely.
Store your jewelry in a clean, dry place, away from direct sunlight and extreme temperatures.
Individual pouches or jewelry boxes with compartments are ideal to prevent scratching and tangling.
For Silver Jewelry, consider anti-tarnish storage.
Gemstones:
Some gemstones are more delicate than others. Avoid rough handling and extreme temperatures.
Pearls, in particular, require special care. Wipe them with a soft, damp cloth after each wear.
Metals:
Precious metals like gold and silver can scratch. Store them separately to prevent damage.
Sterling silver can tarnish. Use a silver polishing cloth to restore its shine.
Plated Jewelry:
Plated jewelry requires extra care, avoid abrasive cleaners, and excessive rubbing.
Plating can wear off over time, with wear and tear.
Key Takeaways:
Gentle handling is crucial.
Chemicals are your jewelry's enemy.
Proper storage prevents damage.